Senior content designer Jessamine Marie explains how her team used user-centred design principles to put people at the heart of redesigning our Data Access Request Service.
Clinicians, researchers and commissioners can apply to access healthcare data through the Data Access Request Service (DARS). The main objective of any DARS service user is to request data quickly and easily.
Josh Healey, User-Centred Design Lead for the Register with a GP surgery service, explains how redesigning the first page of the service made it more accessible for everyone – and how they created a framework to measure impact.
General practitioners (GPs) play an important role in our communities. GPs treat common medical conditions, refer patients to hospitals and act as the first place many go to for health and wellbeing advice. This is why it is so important that everyone can register with and see a GP when they need to.
Paul Pod, Interaction Designer in the NHS 111 online team, explains how they have improved information about meningitis symptoms by adding multimedia content to triage questions.
When people use NHS 111 online, they usually have an urgent medical problem and they want to know what to do and where to go to get it sorted as quickly as possible. As designers, we spend all our time developing our understanding of users and thinking about how to make our service as accessible as possible.
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