Clinical informatics manager Chris Day says full implementation of multi-factor authentication is critical to local organisations’ cyber security.
Cyber security is about risk reduction and that can make it a difficult sell in the NHS.
Hard-pressed b...
Alex Toft, Head of Technical Intervention in our Technology Live Services directorate, explains how the renewal of the NHS's public key infrastructure (PKI) over the coming months will lay the foundations for trusted identities and secure communication...
Samuel Martin and Ellen Doyle have been leading the development of principles to help teams at NHS England design more inclusively.
‘Inclusive design’ and 'accessibility' are often used interchangeably, but they are different things. ...
James Higgott, Lead Product Manager for the NHS website, talks about how his team is using a comprehensive roadmap to help them focus on outcomes, not outputs.
We recently published an update to the roadmap for the NHS website (nhs.uk). This desc...
User researcher Fern Williams describes how we created a new paper patient registration form to complement the online ‘Register with a GP surgery’ service, allowing everyone to have a consistent user experience and leaving no one digitally excluded.
O...
Susie Day, Programme Director for the NHS App, looks at what’s changed since the app’s launch in January 2019 and how its services are evolving post-COVID.
NHS 75 is an incredibly proud moment for me and, I hope, for all the people who work so hard ac...
Most prescriptions are still paper-based in secondary care. Business analyst Andy Harrison describes the technical groundwork we’ve laid to allow these settings to go digital.
The little green FP10 paper prescriptions have all but disappeared in prima...
Senior content designer Jessamine Marie explains how her team used user-centred design principles to put people at the heart of redesigning our Data Access Request Service.
Clinicians, researchers and commissioners can apply to access healthcare data ...
Josh Healey, User-Centred Design Lead for the Register with a GP surgery service, explains how redesigning the first page of the service made it more accessible for everyone – and how they created a framework to measure impact.
General practitioners (...
Paul Pod, Interaction Designer in the NHS 111 online team, explains how they have improved information about meningitis symptoms by adding multimedia content to triage questions.
When people use NHS 111 online, they usually have an urgent medical prob...